exercise messed up

My app was working fine until this morning when I woke up the app retroactively changed how much exercise I did everyday so it shows I was burning like 3,000 extra calories per day. How do I fix this?

Community Concerns - June

In an effort to assist both you, our community members, and us, your moderators, we will now have a Community Concerns thread available in the Customer Support board. This thread is here for you to report any questions or concerns you have regarding user activity in the community. Any potential violations of our Community Guidelines should be reported on this thread. If you have any questions on this, please feel free to ask. We are always here to help and support you in whatever way we can.

how to change username

I would like to change my user name

Delay when adding menu items

I add all my menu items to the app after breakfast, lunch, and dinner. Previously, it worked quickly and it didn't take much time.
Now, I'm seeing delays when certain items are added.
Say I want to add an item and select the portion; the delay appears as a white square box with an inner rotating circle. Sometimes is last 10 seconds. Not all foods, but enough to be a headache
What is going on ?

Calories wrong on Progress Page

I ate around 1448 calories yesterday and the progress page is saying I ate 4088, please help fix this error.

do not renew

I have asked repeadly not to renew membership. You did it anyway! Refund my money!!!!!

Community Concerns - May

In an effort to assist both you, our community members, and us, your moderators, we will now have a Community Concerns thread available in the Customer Support board. This thread is here for you to report any questions or concerns you have regarding user activity in the community. Any potential violations of our Community Guidelines should be reported on this thread. If you have any questions on this, please feel free to ask. We are always here to help and support you in whatever way we can.

sodium goal

Can the daily sodium goal be decreased on the app? I need mine to be 2000.

Can we add another category on this column?

We should have a gain weight, because I've been struggling to gain weight for years. I have a ed and I am trying to recover by eating more, but I don't know or what do eat.

olive oil has more calories from fat than it has calories, and others…

I dunno what "verified" means but it doesn't mean logic was applied. Similar recipes have wildly different nutrition info. Portion size is arbitrary and nebulous (eg, 1 breast can be 6oz or 16). Numerous "verified" foods, including from using the barcode scanner, don't match the label. Olive oil has more calories from fat than it has calories.

BkFast calories wrong

I entered my breakfast this morning and the calorie count on the summary screen showed correctly. I then entered my lunch from The my meals tab. Now the lunch calories are correct but the breakfast calories on the summary screen changed so they are the same as the lunch calories. The breakfast detail screen shows all the correct foods.

Suggestion

Hi there! I often notice people posting about wanting to gain weight, which can be healthy for a number of reasons, but they don't usually get many reaponses in the usual forums. It seems like it would be good to have a "gain weight" category to post in, where people might find each other and be able to share tips/encouragement.

No worries if it can't be done, but I wanted to mention that it seems like a needed category.

Calories burned not syncing

I have a smartwatch that keeps up with my steps, also I have Google fit that kind of logs everything together. for some reason I cannot get the calories burned to come across to the my plate app. I do have permissions enabled and the function of Google fit highlighted in the settings screen on myplate. any help would be appreciated. thanks in advance

Cancel membership

Please cancel my membership and refund the subscription. The free subscription ran out and I do not want a yearly membership

charged $54 but have a free membership

hi, i was charged $54 but signed up for the 6 months membership for $29 and it's still showing i don't have a membership. can this be credited back please?

Healthy Eating Guide in Store

there is a healthy eating guide in the store tab, says it is 14.99, is there a preview to see what that is and if it would be of interest before purchasing?

how do I change the calorie goal

I've been eating more but I haven't gained any, how do I increase the listed calorie goal on the app?

How do I cancel subscription?

I dont see where you cancel subscription. Does deleting the account do that automatically?

picture

How do I add a photo on my account instead of a black silhouette?

How to edit foods

I used the barcode scanner to add a food but the nutrition info is incorrect. I figured I would just add a new food entry but I can't find where to do that. How do you edit an existing food or add a new food?

Also, it would be nice to have a search button on the customer support page so people can find answers if the question has already been asked by someone.

Thanks!